![]() The virtual agent will provide a list of options to select from to continue the conversation and narrow down the issue you’re facing. Write a brief description of the problem you’re having in the text box on the bottom of the screen. If you're having an issue that's not solved by one of the above options, please visit the Microsoft Outlook Answers Community where you can ask questions and find answers from experts in the community. Go to and click Get Started to open the chat window. See What version of Outlook do I have? for more information. If the images in these topics don't match what you see on your screen, you might be using a different version of Outlook. There are multiple ways for you to send and receive email, and multiple versions of Outlook available. My Outlook doesn't look like any of these pictures Use the following type of encrypted connection: SSL/TLS (or SSL) If you have a POP account, your options will look a little different. Use the following type of encrypted connection: SSL/TLS, SSL, TLS, or Auto Use the following type of encrypted connection: SSL/TLS or SSL ![]() Select the Advanced tab and make sure that you're using the following settings if you have an IMAP account: Select the Outgoing Server tab and make sure the box marked My outgoing server (SMTP requires authentication) is checked. On the POP and IMAP Account Settings box, select More Settings. Select your AOL account from the list on the email tab and then click Change. Select File > Account Settings > Account Settings. ![]()
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